Shipping policy

SHIPPING & DELIVERY POLICY

Pamela Pearl Patton Fine Art
Operated by Blue Pearl Fox LLC
Website: pamelapatton.art

This Shipping & Delivery Policy applies to purchases made through Pamela Pearl Patton Fine Art at pamelapatton.art, operated by Blue Pearl Fox LLC.

Because original paintings and fine-art reproductions require different production, packaging, and fulfillment methods, our shipping procedures and charges vary according to the artwork purchased.

1. ARTWORK CATEGORIES & FULFILLMENT

We offer three primary artwork categories:

Original Fine Art

One-of-a-kind original paintings created by Pamela Pearl Patton. Original artwork is fulfilled directly by Blue Pearl Fox LLC and is not produced or fulfilled by Lumaprints.

Fine Art Canvas Prints

Canvas reproductions of selected original paintings, professionally produced and packaged by Lumaprints, our third-party print-production and fulfillment partner.

Enlarged Designer Editions

Statement-scale canvas reproductions of Pamela Pearl Patton's original artwork, made to order in the selected dimensions and presentation. Available options may include stretched canvas or floating frames in Oak, Gold, Espresso, or Black, as indicated on individual product pages.

Designer Editions are professionally produced and fulfilled by Lumaprints.

Although Lumaprints may manufacture and ship reproductions directly to customers, all purchases through pamelapatton.art are made from Blue Pearl Fox LLC.

For questions concerning orders, shipping, damage, replacements, or delivery, please contact hello@pamelapatton.art rather than contacting our fulfillment provider directly.

2. SHIPPING RATES

Our shipping charges are determined by the artwork category.

Fine Art Canvas Prints — $15 Flat-Rate Shipping

A flat shipping charge of $15 applies to eligible Fine Art Canvas Print orders.

Enlarged Designer Editions — $35 Standard Ground Shipping

A $35 standard ground shipping charge applies to eligible Enlarged Designer Edition orders, including available stretched-canvas and floating-frame presentations.

Original Fine Art — UPS Carrier-Calculated Shipping

Original paintings are professionally packaged and shipped using UPS services appropriate for the artwork's size, weight, value, and delivery destination.

Applicable UPS shipping charges are calculated and displayed at checkout.

Shipping eligibility, rates, and available services depend on the destination, artwork, and checkout configuration. For mixed or multiple-item orders, the final applicable shipping total is displayed at checkout before purchase.

3. MADE-TO-ORDER PRODUCTION TIME

Fine Art Canvas Prints and Enlarged Designer Editions are made to order rather than shipped from pre-produced inventory.

Production occurs before shipping begins.

Under normal circumstances, production generally requires approximately 2–3 business days.

Larger artwork, framed Designer Editions, unusually large orders, holidays, high-volume periods, or production circumstances may require additional time.

Business days exclude weekends and applicable federal holidays.

Production time is separate from shipping transit time.

4. STANDARD SHIPPING & DELIVERY ESTIMATES

Once production is completed and the order has been transferred to the shipping carrier, standard ground delivery generally requires approximately 2–5 business days within the United States, depending on the destination and carrier.

For standard made-to-order reproductions, customers should generally allow approximately 5–8 business days from production processing through delivery under normal circumstances.

Oversized or specially framed Designer Editions may require additional production, handling, or transit time.

All production and delivery timeframes are estimates, not guaranteed delivery dates.

Weather, holidays, carrier delays, production interruptions, transportation disruptions, address problems, and other circumstances outside our reasonable control may affect delivery.

5. EXPEDITED & RUSH SHIPPING

Pamela Pearl Patton Fine Art does not currently offer expedited, overnight, or rush shipping for made-to-order Fine Art Canvas Prints or Enlarged Designer Editions.

All reproduction orders follow our standard production and fulfillment process.

If artwork is required for an event, holiday, installation, or another specific deadline, we recommend placing your order well in advance.

We cannot guarantee delivery by a particular date.

6. SHIPPING CARRIERS

Fine Art Canvas Prints and Enlarged Designer Editions may be shipped using commercial carriers selected by Lumaprints according to the product, dimensions, destination, and available delivery service.

Carriers may include UPS, FedEx, USPS, or another appropriate delivery provider.

Original artwork is generally shipped using UPS, with the available service and shipping charges calculated at checkout.

The carrier and service used may vary according to the shipment's requirements.

7. TRACKING INFORMATION

When available, tracking information will be provided after an order has completed production and has been transferred to the shipping carrier.

Tracking information may be sent by email.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

A tracking number does not necessarily indicate that the package has already entered carrier transit.

8. ORIGINAL ARTWORK SHIPPING

Original paintings are fulfilled directly by Blue Pearl Fox LLC / Pamela Pearl Patton Fine Art.

Because original paintings are one of a kind and vary in size, framing, value, and packaging requirements, they require individualized handling.

Original paintings may be professionally packaged and shipped through UPS, with applicable shipping charges calculated at checkout.

Depending on the artwork and destination, shipping safeguards may include:

Protective fine-art packaging
Tracking information
Signature confirmation
Insurance or declared-value protection
Oversized or specialty handling where appropriate

Blue Pearl Fox LLC reserves the right to select packaging methods, carrier services, signature requirements, and appropriate shipment safeguards.

Should an unusual shipment require additional arrangements, we will contact the purchaser before proceeding.

9. LOCAL DELIVERY OF ORIGINAL ARTWORK

Local delivery may be considered for certain original paintings when the delivery location is reasonably accessible from the St. Augustine, Florida area.

Local delivery is available by prior individual arrangement only and is not currently offered as a standard online checkout option.

Availability is not guaranteed for every artwork, order, or location.

Customers interested in local delivery should contact hello@pamelapatton.art before placing an order.

If local delivery is mutually agreed upon, timing, any applicable charges, and delivery arrangements will be confirmed directly.

An authorized individual may be required to be present to accept the artwork.

10. DELIVERY ESTIMATES FOR ORIGINAL ARTWORK

Delivery times for original paintings vary according to artwork dimensions, framing, packaging requirements, destination, carrier availability, and selected service.

Original artwork may require additional preparation before shipment.

Any estimated shipping or delivery date is an estimate unless expressly confirmed otherwise in writing.

We do not guarantee delivery by a particular date unless a specific arrangement has been expressly agreed to in writing.

11. SHIPPING ADDRESSES

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify your shipping address before submitting an order.

If you discover an address error, contact us immediately at hello@pamelapatton.art.

We will make reasonable efforts to correct the information before shipment. However, address changes may not be possible once an order has entered production or been transferred to a carrier.

Additional shipping charges resulting from incorrect or incomplete address information provided by the customer may be the customer's responsibility.

12. UNDELIVERABLE OR RETURNED PACKAGES

If an order is returned because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or another circumstance attributable to the recipient, additional shipping charges may apply before the order can be resent.

We will contact the customer if a package is returned to us or our fulfillment partner and further action is required.

13. DAMAGED SHIPMENTS

We take great care in producing, packaging, and delivering artwork.

Please inspect your artwork promptly upon delivery.

If an order arrives damaged, contact us as soon as possible and no later than 14 calendar days after delivery, subject to any rights provided by applicable law.

Email: hello@pamelapatton.art

Please provide:

Your name and order number
Photographs of the complete artwork or print
Close-up photographs of the damage
Photographs of the exterior shipping package
Photographs of the interior packaging
A photograph of the shipping label, if requested
A brief description of the damage

Please retain the artwork and all original packaging while your claim is being reviewed.

Do not discard packaging, attempt repairs, or return the artwork before receiving instructions from us.

Claims for damaged, defective, or incorrect items are also governed by our Return, Refund & Damage Policy and applicable consumer protections.

14. LOST OR DELAYED SHIPMENTS

If tracking information indicates that a package has stopped moving, is significantly delayed, or may have been lost during transit, please contact hello@pamelapatton.art.

We will review available tracking information and, when appropriate, work with the carrier or fulfillment provider to investigate.

Carrier investigations may require additional time.

A replacement or refund for a potentially lost shipment may be subject to reasonable investigation and applicable consumer rights.

15. PACKAGES MARKED DELIVERED

If a carrier marks an order as delivered but you cannot locate it, please first check:

Around the delivery location
With other household members
With neighbors, when appropriate
With a front desk, concierge, mailroom, or property-management office, if applicable

If the package remains missing, promptly contact hello@pamelapatton.art.

We will review the tracking information and determine what options may be available.

Carrier delivery records or further investigation may be required.

16. DELIVERY INSPECTION & ACCEPTANCE

Customers are encouraged to inspect artwork promptly after receipt.

For shipped orders, visible shipping damage should be documented before packaging is discarded.

For original artwork delivered personally by prior arrangement, the purchaser should inspect the painting at the time of delivery.

Damage occurring after artwork has been personally delivered and accepted in good condition is not considered shipping damage.

This provision does not limit any rights or remedies that cannot legally be excluded.

17. COLOR & APPEARANCE

We make reasonable efforts to represent artwork and reproductions accurately on pamelapatton.art.

However, colors and visual details may appear differently depending on computer monitors, mobile devices, screen brightness, display calibration, room lighting, and other viewing conditions.

Fine-art reproductions may also exhibit minor differences from digital images or original paintings due to printing processes, materials, inks, canvas surfaces, finishes, and production methods.

Minor variations in color, tone, saturation, contrast, brightness, texture, or appearance that fall within normal reproduction tolerances are not, by themselves, considered shipping damage or manufacturing defects.

Nothing in this section excludes remedies for materially incorrect, defective, or misrepresented products, or rights provided by applicable law.

Please refer to our Return, Refund & Damage Policy for additional information.

18. MULTIPLE-ITEM ORDERS

Items purchased together may occasionally be produced, packaged, or shipped separately.

This is particularly possible when an order includes multiple artwork categories or products with different production and packaging requirements.

Customers may therefore receive more than one package or tracking number for a single order.

A partial delivery does not necessarily mean that the remaining portion of the order is missing.

The applicable shipping charges for the order will be displayed at checkout.

19. DELIVERY DELAYS OUTSIDE OUR CONTROL

Shipping and production schedules may be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Transportation disruptions
Government actions
Labor disruptions
Holiday shipping volume
Production interruptions
Incorrect delivery information
Events affecting regional or national shipping networks

We will make reasonable efforts to communicate significant delays and assist customers when delivery issues occur.

All delivery estimates remain subject to applicable consumer rights and legal obligations.

20. SHIPPING AVAILABILITY

Shipping availability depends on the artwork, destination, size, carrier restrictions, and delivery services available at checkout.

Certain oversized pieces may require specialized packaging or shipping arrangements.

If we are unable to fulfill or ship an order to the address provided, we will contact the purchaser to discuss available options.

International shipping is not guaranteed and is available only where supported at checkout or expressly arranged in advance.

21. RETURNS & RETURN AUTHORIZATION

Please do not return any artwork to the address shown on the shipping package without first contacting us.

Fine-art reproductions may be shipped directly from a third-party production facility, and the appropriate return destination may differ from the original shipping address.

All returns, refunds, damage claims, and replacement requests are subject to our Return, Refund & Damage Policy and applicable law.

Return authorization and instructions may be requested at:

hello@pamelapatton.art

22. CUSTOMER SERVICE & ORDER ASSISTANCE

Pamela Pearl Patton Fine Art remains your primary point of contact for all purchases made through pamelapatton.art.

Although Lumaprints fulfills made-to-order reproduction orders, customers should direct all inquiries regarding production, tracking, delivery problems, damaged shipments, replacements, and returns to our customer-service team.

We will coordinate with the fulfillment provider or shipping carrier when necessary.