We want you to feel confident collecting original artwork and purchasing fine-art reproductions. Because originals are unique and prints are made to order, different provisions apply.
Original paintings
Visible brushwork, impasto, canvas texture, layering, and other handmade details are intrinsic characteristics of original artwork and are not considered defects.
Fine-art prints & Designer Editions
Made-to-order reproductions that arrive undamaged may be eligible for an authorized return if you contact us within 14 calendar days of delivery. The item must be in its original, unaltered, unused and undamaged condition and securely packaged according to our instructions. For approved non-defective returns, the customer pays return shipping and original outbound shipping charges are non-refundable. Refunds are assessed after return receipt and inspection.
Damaged, defective, or incorrect orders
Contact us as soon as possible and no later than 14 calendar days after delivery if your item arrives damaged, has a significant manufacturing or workmanship defect, or is materially different from what you ordered. Provide your order number and clear photos of the complete item, the issue, and (for shipping damage) all external and internal packaging.
Verified damaged, defective, or incorrectly fulfilled print orders may be resolved with a replacement or refund at no additional cost. For one-of-a-kind originals, an appropriate resolution may involve restoration, return, refund, or another mutually agreed approach, following review of the circumstances.
Color, materials & finishing
Minor differences in on-screen and physical colors, canvas texture, framing materials, or normal manufacturing tolerances do not automatically constitute defects. Significant printing or production errors can be submitted for review.
Order changes & cancellations
Print orders may enter production shortly after checkout. Contact us immediately if a change or cancellation is needed; requests cannot be guaranteed once production begins. For originals, cancellation before fulfillment may be possible, with applicable incurred, nonrefundable fulfillment costs considered as permitted by law.
How to request a return or report a problem
Email hello@pamelapatton.art with your name, order number, item, reason for the request and relevant photographs. Do not send merchandise to our mailing address, the package sender, or any production facility without written return authorization and instructions. Keep original packaging for damage claims and do not attempt repairs before contacting us.
Refunds
Approved refunds are generally issued to the original payment method. The time funds take to appear depends on the payment provider or financial institution. Applicable statutory consumer rights are preserved.
For the complete terms, please review our Return, Refund & Damage Policy, Shipping & Delivery Policy, and Terms of Service.